1. First steps / commissioning SMART+ products, system requirements and installation

1.1. What do I need and which technical requirements do I have to fulfill in order to operate SMART+ products in conjunction with a compatible third-party system?

To operate SMART+ products in conjunction with a compatible third-party system you need:

  • A device that is compatible with the respective third-party system (e.g. tablet, smartphone) and possibly an Internet connection and a WiFi router
  • An app that is compatible with the respective third-party system
  • A ZigBee Gateway that is compatible with the respective third-party system
  • One or more SMART+ lamps or luminaires

To find out which third-party systems are compatible with SMART+ products, please refer to the Section "Compatibility of SMART+ products".

1.2. How can SMART+ products be connected to a compatible third-party system?

You can connect SMART+ products with compatible third-party systems. To find out which third-party systems are compatible with SMART+ products, please refer to the Section "Compatibility of SMART+ products".

SMART+ products can be connected in essentially the same way to compatible third-party systems as other products are connected to the respective third-party system. For further details, please refer to the operating instructions for the third-party system used.

2. Compatibility of SMART+ products

2.1. With which third-party systems are SMART+ products compatible and which functionality is available when using compatible third-party systems?

Thanks to the supported ZigBee wireless standard, SMART+ lamps and luminaires offer the possibility to connect to various third-party systems based on ZigBee. The functionality may be restricted, however, depending on the product and third-party system. The basic functions, including on/off setting, dimming as well as color control, are generally assured for use in conjunction with compatible third-party systems.

We are continually expanding our network of partnerships so we can ensure that our SMART+ products are as convenient as possible to use in conjunction with as many ZigBee-based third-party systems as possible.

3. Using and operating SMART+ products

3.1. Which devices can I use to control SMART+ products when used in conjunction with third-party systems?

This depends on the respective third-party system. Please refer here to the corresponding technical requirements for the third-party system used.

4. General questions on SMART+ products

4.6. Can the firmware of the SMART+ products also be updated via third-party systems?

The firmware of SMART+ products can essentially also be updated via the third-party systems of Qivicon and Samsung Smart Things. Please check the feasibility with the manufacturer in each case as well as the steps to be taken.