1. First steps / commissioning SMART+ products, system requirements and installation

1.1. Do SMART+ products have to be assembled?

Most of our SMART+ products are plug & play and can be assembled without the need for tools.

2. Compatibility of SMART+ products

2.1. Can I also control SMART+ products without a smartphone and gateway?

Yes. SMART+ products can also be controlled directly with the SMART+ Switch, Switch Mini or with other switches compatible with ZigBee Light Link, which support Touchlink. The MART+ Switch/Mini Switch is both a wall switch and a remote control.

2.2. Can I operate SMART+ products using the traditional light switch?

Yes. SMART+ products can also continue to be switched on and off using the traditional light switch. By pressing the light switch (power supply), the plugged-in or screwed-in SMART+ lamps and luminaires switch on in the default setting.

The default factory setting is fully switched on at high brightness with warm-white light (the default color with the SMART+ Gardenpole Multicolor is violet).

3. General questions on SMART+ products

3.1. Which SMART+ products are offered and where can I find further information?

You will find an overview of the SMART+ products here.

3.2. How do my SMART+ lamps and luminaires respond in the event of a power failure?

As soon as power is restored again after a power failure, the plugged-in or screwed-in SMART+ lamps and luminaires are reset to the default setting.

The default factory setting is fully switched on at high brightness with warm-white light (the default color with the SMART+ Gardenpole Multicolor is violet).

3.3. What is the wireless range of SMART+ products?

SMART+ uses ZigBee, which has a similar wireless frequency to WiFi. This means that radio waves can penetrate walls to a certain extent. Depending on the construction material of a building, the signal may be impaired in certain areas. Moreover, the signal cannot penetrate surfaces that are made of electrically conductive materials.

As long as the ZigBee signal is not impaired, it reaches a range of up to 30 meters between two SMART+ products. In addition, the ZigBee signal is amplified by every SMART+ lamp or luminaire and passed on to other remote ZigBee products. SMART+ products can also be used outdoors within the wireless range, for example in the garden or on the terrace.

3.4. How can SMART+ products be reset?

Individual SMART+ products can be reset to the factory setting (delivery status) and reconfigured without the entire Smart Home system having to be reinstalled:

a) Resetting LIGHTIFY Classic E27, Candle E14, PAR16 lamps (except for CLA60 W Clear), Gardenploes, Downlights, Flex and Outdoor Flex:

To reset the SMART+ lamp (Classic E27, Candle E14, PAR16) or luminaire (Gardenpoles, Flex, Downlight) to the factory setting, switch it ON and OFF five times in succession for five seconds each time. When switched on again, the lamp/luminaire flashes once briefly as confirmation and can now be incorporated in the Smart Home system again.

b) Resetting the Classic E27 lamps:

To reset the SMART+ Classic E27 lamps to the factory setting, switch it ON for three seconds then OFF for five seconds five times in succession. When switched on again, the lamp flashes once briefly as confirmation and can now be incorporated in the Smart Home system again.

c) Resetting the SMART+ Gardenpole and Gardenpole Mini:

To reset a SMART+ Gardenpole to the factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the Gardenpole flashes once briefly as confirmation and can now be incorporated in the Smart Home system again.

d) Resetting the SMART+ Plug:

To reset the SMART+ Plug, press and hold the button on the Plug for at least ten seconds until you hear a clicking noise.

e) Resetting the SMART+ Switch:

To delete the SMART+ Switch from any smart app and reset it, select the Switch in the app, confirm that you want to delete it and follow the instructions in app.

f) Resetting the SMART+ Motion Sensor:

To reset the SMART+ Motion Sensor to the default setting, press and hold the gray button on the sensor for at least ten seconds.

4. Troubleshooting SMART+ products

4.1. What can I do if a SMART+ product is not working?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link. Our support team will be pleased to provide further assistance:

a) Checking Internet and WiFi connections:

When using a Smart Gateway, please make sure it has a working connection to the home network/Wifi router as well as to the Internet. To do this, you have to open the smart app, making sure that the smartphone or other compatible device you are using is connected to the same WiFi home network as the Gateway. If this is not the case, please restart the WiFi router and unplug the Gateway from the socket for five seconds and then plug it back in again.

b) Checking the power supply/battery:

Please make sure that the lamp/luminaire in question has a working power supply and is switched on. The lamp/luminaire can only receive commands when the electricity/light switch is turned on.

In case of battery-operated products, please check the battery(ies).

c) Resetting:

It can sometimes help to reset the SMART+ product in question and then reintegrate it in the Smart Home system.

Please disconnect the SMART+ product first from the Smart Home system using the respective app. If you are using the LIGHTIFY App, go to the device list and swipe the name of the relevant product from right to left (on iOS) or press and hold it (on Android). Then confirm removal of the device. Alternatively, you can also reset SMART+ products without using the App, see "How can SMART+ products be reset?" under "General questions on SMART+ products".

You can then integrate the SMART+ product into the Smart Home system again.

d) E-mail support:

If a SMART+ lamp or luminaire is still not lighting despite a working power supply and connected Gateway, please contact our support team directly. Our support team will be pleased to provide further assistance.

4.2. My SMART+ product will not connect to my Smart Home system. What can I do?

Please first switch off the power supply to the lamp/luminaire in question when connecting it and then switch it on again. The connection may take up to three minutes.

If the lamp/luminaire is still not connected, reset it to the factory default (information on resetting a product can be found here: "How can SMART+ products be reset?" under "General questions on SMART+ products") and then try to connect it to the Smart Home system again.

5. Product-specific questions on SMART+ products

5.1. Can the Flex 3P Multicolor be extended?

Yes, the Flex 3P Multicolor can be extended with the Flex Extension Multicolor. The basic kit contains three flex strips of 60 cm in length each (total 180 cm); the add-on contains two flex strips of 60 cm in length each (total 120 cm). The the Flex 3P Multicolor can be extended to a total length of up to 600 cm using several add-ons.

5.2. What is the lifetime of the SMART+ Switch battery?

The replaceable SMART+ Switch battery has a lifetime of up to three years for standard use of approx. 25 clicks per day. The existence of other wireless networks (e.g. WiFi, etc.) and a longer distance to the controlled products can reduce the battery performance.

5.3. How can it be ensured that the SMART+ Motion Sensor is working properly?

A smart Gateway has to be plugged in to the socket and must be operating or operational to ensure that a motion sensor in the smart system is working properly or reliably. Moreover, the ambient or room temperature must differ by at least 3°C from the body temperature of the person(s) to be detected by the sensor.