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FAQ for Professional Smart for Residential

Bluetooth Products

Professional Smart for Residential Bluetooth Products

1. GENERAL Professional Smart for Residential BLUETOOTH INFORMATION

Bluetooth is a wireless technology standard for exchanging data using the 2.4 GHz frequency band. It is natively supported by most common handheld devices including smartphones and tablets. This allows us to integrate our advanced lighting solutions of the Professional Smart for Residential Bluetooth portfolio in a compatible smart home system without the need for extra hardware like gateways or bridges.

With our Professional Smart for Residential Bluetooth portfolio we offer the possibility to use either Bluetooth Low Energy (4.0) in combination with Apple HomeKit or Bluetooth Mesh (5.0) in combination with the LEDVANCE Professional Smart for Residential app.

Bluetooth Low Energy is designed for very low power operation while maintaining a communication range similar to the standard version of Bluetooth. For the Apple HomeKit system Bluetooth Low Energy is implemented with a point-to-point network topology. This enables the creation of small-scaled smart home systems using Professional Smart for Residential Bluetooth products and direct 1-to-1 communication between your smartphone or tablet and a few Professional Smart for Residential Bluetooth products at a time.

Bluetooth Mesh is based on the Bluetooth Low Energy standard and combines the low power consumption and communication range of Bluetooth Low Energy with a many-to-many network topology. This many-to-many network topology enables large-scale communication networks in which connected Professional Smart for Residential Bluetooth products repeat the Bluetooth signal and therefore extend the network reach. Professional Smart for Residential uses the Bluetooth Mesh technology in combination with the LEDVANCE Professional Smart for Residential app.

LEDVANCE offers a broad range of Bluetooth based products. These Professional Smart for Residential Bluetooth products can either be used with an iOS based system in combination with Apple HomeKit or with an iOS or Android based system in combination with the LEDVANCE Professional Smart for Residential app. The Professional Smart for Residential Bluetooth products are easy to recognize by a Bluetooth label on the packaging or by the imprint “Works with Apple HomeKit”. No matter in which of these two ways your Professional Smart for Residential Bluetooth product is labelled, it is always possible to update the firmware of your Professional Smart for Residential Bluetooth device from Apple HomeKit (Bluetooth Low Energy) compatible firmware to LEDVANCE Professional Smart for Residential app (Bluetooth Mesh) compatible firmware or the other way around.

1.3.1. HOW CAN I SWITCH BETWEEN APPLE HOMEKIT AND LEDVANCE Professional Smart for Residential APP COMPATIBLE FIRMWARE?

As described in question 1.2 (Professional Smart for Residential BLUETOOTH PORTFOLIO) there are two different firmware versions available for Professional Smart for Residential Bluetooth products. One is for the use in Apple Home app and one for the LEDVANCE Professional Smart for Residential app. If you want to change between those two apps you need to switch the firmware as described below.

The standard delivery firmware of every Professional Smart for Residential Bluetooth product is the Apple HomeKit (Bluetooth Low Energy) firmware. Professional Smart for Residential Products which have already been set to LEDVANCE Professional Smart for Residential app compatible firmware will not appear in Apple Home app, when searching for devices.

Also be aware that it is not possible to switch between Professional Smart for Residential Bluetooth and Professional Smart for Residential Zigbee firmware.

There are two directions you can switch to:

a) Switch from Apple HomeKit compatible firmware to LEDVANCE Professional Smart for Residential app compatible firmware

1. Install the LEDVANCE Professional Smart for Residential app on your smartphone or tablet (Android 6.0 or higher / iOS 10or higher). You will need to create an account by entering an email address and selecting a password.

2. Start the pairing process in the LEDVANCE Professional Smart for Residential app. While adding your Professional Smart for Residential Bluetooth products, they will be automatically updated to LEDVANCE Professional Smart for Residential app (Bluetooth Mesh) compatible firmware. Alternatively, you can update them to Bluetooth Mesh firmware in the firmware update section of the LEDVANCE Professional Smart for Residential app.

3. For further information how to pair products see FAQ section 2 (LEDVANCE Professional Smart for Residential App).

b) Switch from LEDVANCE Professional Smart for Residential app compatible firmware to Apple HomeKit compatible firmware

1. Delete your Professional Smart for Residential Bluetooth products in the LEDVANCE Professional Smart for Residential app (see FAQ section 2 (LEDVANCE Professional Smart for Residential app)) or reset them to factory setting (see the appropriate instructions for your Professional Smart for Residential Bluetooth product below).

2. If not already installed, download and open the LEDVANCE Professional Smart for Residential app on your iOS smartphone or tablet (iOS 10 or higher).

3. Navigate to the firmware update section of the LEDVANCE Professional Smart for Residential app.

4. Click on the ‘Change to HomeKit’ button of the device that you want to update to Apple HomeKit compatible firmware and confirm your selection by pressing the ‘OK’ button.

5. The update will be performed automatically. After the update is done, your Professional Smart for Residential Bluetooth product is ready to be added to your Apple HomeKit system.

1.3.2. HOW CAN I FIND OUT IF MY Professional Smart for Residential PRODUCT IS A BLUETOOTH PRODUCT, EVEN IF I LOST THE PACKAGING?

Besides the Bluetooth or HomeKit labelled packaging every Professional Smart for Residential Bluetooth product has an eight-digit numeric code on its surface. This code has the formatting ‘XXX-XX-XXX’ and is usually located next to a QR code or on the back of the Professional Smart for Residential Bluetooth product.

1.3.3. IS IT POSSIBLE TO USE THE Professional Smart for Residential BLUETOOTH MESH FUNCTIONALTY IN COMBINATION WITH APPLE DEVICES?

Yes, simply use our LEDVANCE Professional Smart for Residential app. The LEDVANCE Professional Smart for Residential app supports Bluetooth Mesh functionality and is available for iOS devices (iOS 10 and higher). For more information on the LEDVANCE Professional Smart for Residential app, please see FAQ section 2 (LEDVANCE Professional Smart for Residential App).

2. LEDVANCE Professional Smart for Residential Bluetooth Lamps

2.1.1. WHAT DO I NEED TO GET STARTED WITH Professional Smart for Residential BLUETOOTH LAMPS?

Our Professional Smart for Residential Bluetooth lamps can be controlled with compatible iOS or Android smartphones or tablets via the Apple Home app or the LEDVANCE Professional Smart for Residential app. The specific requirements differ if you are using our Professional Smart for Residential Bluetooth lamps for Apple HomeKit or the LEDVANCE Professional Smart for Residential app. Please refer to FAQ section 2 (LEDVANCE Professional Smart for Residential app) or FAQ section 3 (Professional Smart for Residential with Apple HomeKit) for further information.

2.1.2. DO Professional Smart for Residential BLUETOOTH LAMPS HAVE TO BE ASSEMBLED?

All of our Professional Smart for Residential Bluetooth lamps are plug & play and don’t need to be assembled.

2.2.1. HOW CAN Professional Smart for Residential BLUETOOTH LAMPS BE UPDATED?

Professional Smart for Residential Bluetooth lamps can only be updated by using the LEDVANCE Professional Smart for Residential app. The respective process depends on whether you are using Professional Smart for Residential Bluetooth lamps in the LEDVANCE Professional Smart for Residential app or in connection with Apple HomeKit. If you are using your Professional Smart for Residential Bluetooth lamps in the LEDVANCE Professional Smart for Residential app, please have a look at FAQ section 2 (LEDVANCE Professional Smart for Residential app). If you are using the Professional Smart for Residential Bluetooth lamps in connection with Apple HomeKit and you want to update them, then please have a look at FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

2.2.2. HOW CAN Professional Smart for Residential BLUETOOTH LAMPS BE CONNECTED TO A COMPATIBLE SYSTEM?

The Professional Smart for Residential Bluetooth lamps must be in pairing mode to connect them to a compatible system. The easiest way to set Professional Smart for Residential Bluetooth lamps into pairing mode is to make sure that they are reset and then simply connect them to electricity. For information how to reset, see question 2.3.5 (HOW CAN Professional Smart for Residential BLUETOOTH LAMPS BE RESET?). If you power on a Professional Smart for Residential Bluetooth lamp for the first time it is automatically in the pairing mode for about 8 minutes. For detailed information on how to pair them with the different apps please see our FAQ section 2 (LEDVANCE Professional Smart for Residential app) or FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

2.2.3. CAN I OPERATE Professional Smart for Residential BLUETOOTH LAMPS USING THE TRADITIONAL LIGHT SWITCH?

Yes. You can use your traditional light switch to switch your Professional Smart for Residential Bluetooth lamps on and off. By pressing the light switch (power supply), the plugged-in Professional Smart for Residential Bluetooth lamps switch on in the default setting. For further information regarding the default settings see question 2.3.1 (WHAT IS THE DEFAULT SETTING OF Professional Smart for Residential BLUETOOTH LAMPS?).

2.2.4. CAN I CONTROL Professional Smart for Residential BLUETOOTH LAMPS WITHOUT THE NEED TO BUY A SMART HOME BRIDGE OR GATEWAY?

Yes, Professional Smart for Residential Bluetooth lamps can be controlled directly with a compatible Android (Android 6.0 or higher) or iOS device (iOS 10 or higher) via the LEDVANCE Professional Smart for Residential app or the Apple Home App.

Please note that if you are using the Professional Smart for Residential Bluetooth lamps in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page.

2.2.5. CAN I DIM Professional Smart for Residential BLUETOOTH LAMPS WITH A CONVENTIONAL DIMMER?

No. It is not possible to dim our Professional Smart for Residential Bluetooth lamps with a conventional dimmer. Of course, you can dim Professional Smart for Residential Bluetooth lamps by using LEDVANCE Professional Smart for Residential app or the Apple Home app.

2.3.1. WHAT IS THE DEFAULT SETTING OF Professional Smart for Residential BLUETOOTH LAMPS?

The default setting of Professional Smart for Residential Bluetooth lamps is determined by the last used setting. The last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the lamp.

2.3.2. WHICH Professional Smart for Residential BLUETOOTH LAMPS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the Professional Smart for Residential Bluetooth products here.

2.3.3. HOW DO MY Professional Smart for Residential BLUETOOTH LAMPS RESPOND IN THE EVENT OF A POWER FAILURE?

As soon as power is restored, the plugged-in Professional Smart for Residential Bluetooth lamps switch to the default setting. For further information regarding the default settings see question 2.3.1 (WHAT IS THE DEFAULT SETTING OF Professional Smart for Residential BLUETOOTH LAMPS?).

2.3.4. WHAT IS THE WIRELESS RANGE OF Professional Smart for Residential BLUETOOTH LAMPS?

The wireless range of your Professional Smart for Residential Bluetooth lamps depends on the used Bluetooth version:

a) Professional Smart for Residential Bluetooth lamps in connection with the LEDVANCE Professional Smart for Residential app:
Professional Smart for Residential Bluetooth lamps use Bluetooth Mesh if controlled by the LEDVANCE Professional Smart for Residential app. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not impaired, it can reach a range of up to 50 meters between two Professional Smart for Residential Bluetooth products. In addition, the Bluetooth Mesh signal is repeated by every Professional Smart for Residential Bluetooth product using Bluetooth Mesh that is connected to the power grid. Thereby, in general, it is possible to control Professional Smart for Residential Bluetooth lamps using Bluetooth Mesh from a smartphone or tablet that is further away from the lamp than 50 meters, if another Professional Smart for Residential Bluetooth product using Bluetooth Mesh is operated in between.

b) Professional Smart for Residential Bluetooth lamps in connection with Apple HomeKit:
Professional Smart for Residential Bluetooth lamps use Bluetooth Low Energy in connection with Apple HomeKit as its transmission standard. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not compromised, it can reach a range of up to 50 meters between your Apple device and a Professional Smart for Residential Bluetooth lamp.

2.3.5. HOW CAN Professional Smart for Residential BLUETOOTH LAMPS BE RESET?

Individual Professional Smart for Residential Bluetooth lamps can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the lamp in your Smart Home system (see FAQ section (LEDVANCE Professional Smart for Residential app or Professional Smart for Residential with Apple HomeKit)) or manually reset it by:

a) Resetting Professional Smart for Residential Bluetooth RGBW lamps:
To reset a Professional Smart for Residential Bluetooth RGBW lamp to factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the lamp flashes blue, green and red as confirmation and can now be incorporated in a smart home system again.

b) Resetting Professional Smart for Residential Bluetooth Tunable White lamps:
To reset a Professional Smart for Residential Bluetooth Tunable White lamp to factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the lamp flashes two times cold white and warm white as confirmation and can now be incorporated in the smart home system again.

c) Resetting Professional Smart for Residential Bluetooth Dimmable lamps:
To reset a Professional Smart for Residential Bluetooth Dimmable lamp to factory setting, switch it ON for three seconds then OFF for three seconds five times in succession. When switched on again, the lamp dims three times up and down as confirmation and can now be incorporated in the smart home system again.

2.4.1. WHAT CAN I DO IF A Professional Smart for Residential BLUETOOTH LAMP IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .

a) Checking the power supply:
Please make sure that the Professional Smart for Residential Bluetooth lamp in question has a working power supply and is switched on. The lamp can only receive commands when the electricity/light switch is turned on.

b) Restarting:
Please switch off the power supply to the Professional Smart for Residential Bluetooth lamp in question when connecting it and then switch it on again. The connection may take up to three minutes.

If the lamp is still not connected please restart the LEDVANCE Professional Smart for Residential app or the Apple Home app and you can also try to restart your smartphone or tablet.

c) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you use has a working connection to the internet. If you are connecting to the internet via WiFi and your smartphone or tablet is not connecting to the internet, a restart of the router might help to fix the problem.

d) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the Professional Smart for Residential Bluetooth product. Please try the following to reduce them:

- Reduce the distance between the Professional Smart for Residential Bluetooth product and the smartphone or tablet.

- Turn off devices that could produce additional Bluetooth signals in close proximity to the Professional Smart for Residential Bluetooth products and the smartphone or tablet.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them. Obstacles like walls may also impair the range.

e) Re-add to the system:
It may help to re-add the Professional Smart for Residential Bluetooth lamp in question to your system. For more detailed instructions on this, please check out the FAQ section 2 (LEDVANCE Professional Smart for Residential app) or the FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

f) E-mail support:
If your Professional Smart for Residential Bluetooth lamp is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

2.4.2. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the respective troubleshooting FAQ section (LEDVANCE Professional Smart for Residential app or Professional Smart for Residential with Apple HomeKit). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

3. LEDVANCE Professional Smart for Residential BLUETOOTH LUMINAIRES

3.1.1. WHAT DO I NEED TO GET STARTED WITH Professional Smart for Residential BLUETOOTH LUMINAIRES?

Our Professional Smart for Residential Bluetooth luminaires can be controlled with compatible iOS or Android smartphones or tablets via the Apple Home app or the LEDVANCE Professional Smart for Residential app, respectively. The specific requirements differ if you are using our Professional Smart for Residential Bluetooth luminaires for Apple HomeKit or the LEDVANCE Professional Smart for Residential app. Please refer to FAQ section 2 (LEDVANCE Professional Smart for Residential app) or FAQ section 3 (Professional Smart for Residential with Apple HomeKit) for further information.

3.1.2. DO Professional Smart for Residential BLUETOOTH LUMINAIRES HAVE TO BE ASSEMBLED?

Most of our Professional Smart for Residential Bluetooth luminaires are plug & play and don’t need to be assembled. However, the Professional Smart for Residential Bluetooth luminaires that have to be assembled come with all necessary parts for assembling including power supplies, mounting gear or extension cables. For detailed information see the mounting instructions included in the packaging. If your Professional Smart for Residential Bluetooth luminaire is not working properly after assembly, see question 3.4.1. (WHAT CAN I DO IF A Professional Smart for Residential BLUETOOTH LUMINAIRE IS NOT WORKING?).

3.2.1. HOW CAN Professional Smart for Residential BLUETOOTH LUMINAIRES BE UPDATED?

Professional Smart for Residential Bluetooth luminaires can only be updated by using the LEDVANCE Professional Smart for Residential app. The respective process depends on whether you are using Professional Smart for Residential Bluetooth luminaires in the LEDVANCE Professional Smart for Residential app or in connection with Apple HomeKit. If you are using your Professional Smart for Residential Bluetooth luminaires in the LEDVANCE Professional Smart for Residential app, please have a look at FAQ section 2 (LEDVANCE Professional Smart for Residential app). If you are using the Professional Smart for Residential Bluetooth luminaires in connection with Apple HomeKit and you want to update them, then please have a look at FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

3.2.2. HOW CAN Professional Smart for Residential BLUETOOTH LUMINAIRES BE CONNECTED TO A COMPATIBLE SYSTEM?

The Professional Smart for Residential Bluetooth luminaires must be in pairing mode to connect them to a compatible system. The easiest way to set Professional Smart for Residential Bluetooth luminaires into pairing mode is to make sure that they are reset and then simply connect them to electricity. For information how to reset, see question 3.3.6 (HOW CAN Professional Smart for Residential BLUETOOTH LUMINAIRES BE RESET?). If you power on a Professional Smart for Residential Bluetooth lamp for the first time it is automatically in the pairing mode for about 8 minutes. For detailed information on how to pair them with the different systems please see our FAQ section 2 (LEDVANCE Professional Smart for Residential app) or FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

3.2.3. CAN I OPERATE Professional Smart for Residential BLUETOOTH LUMINAIRES USING THE TRADITIONAL LIGHT SWITCH?

Yes. You can use your traditional light switch to switch your Professional Smart for Residential Bluetooth luminaires on and off. By pressing the light switch (power supply), the plugged-in Professional Smart for Residential Bluetooth luminaires switch on in the default setting. For further information regarding the default settings see question 3.3.1. (WHAT IS THE DEFAULT SETTING OF Professional Smart for Residential BLUETOOTH LUMINAIRES?).

3.2.4. CAN I CONTROL Professional Smart for Residential BLUETOOTH LUMINAIRES WITHOUT THE NEED TO BUY A SMART HOME BRIDGE OR GATEWAY?

Yes. Professional Smart for Residential Bluetooth luminaires can be controlled directly with a compatible Android (Android 6.0 or higher) or iOS device (iOS 10 or higher) via the LEDVANCE Professional Smart for Residential app. Please note that if you are using the Professional Smart for Residential Bluetooth luminaire in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .

3.2.5. CAN I DIM Professional Smart for Residential BLUETOOTH LUMINAIRES WITH A CONVENTIONAL DIMMER?

No. It is not possible to dim our Professional Smart for Residential Bluetooth luminaires with a conventional dimmer. Of course, you can dim Professional Smart for Residential Bluetooth luminaires by using LEDVANCE Professional Smart for Residential app or the Apple Home app.

3.3.1. WHAT IS THE DEFAULT SETTING OF Professional Smart for Residential BLUETOOTH LUMINAIRES?

The default setting of Professional Smart for Residential Bluetooth luminaires is determined by the last used setting. The last used setting is stored after 30 seconds and includes the color or the color temperature and the brightness of the lamp.

3.3.2. WHICH Professional Smart for Residential BLUETOOTH LUMINAIRES ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the Professional Smart for Residential Bluetooth products here .

3.3.3. IS IT POSSIBLE TO EXTEND THE Professional Smart for Residential FLEX 3P MULTICOLOR BLUETOOTH?

Yes. The Professional Smart for Residential Flex 3P Multicolor Bluetooth supports a total LED stripe length of 6m. You can connect up to 10 of our flex stripe pieces which each have a length of 60cm. For additional information have a look at our Professional Smart for Residential Flex Extension 2P Multicolor bundle that provides additional flex stripes and connection pieces that can be used for the Bluetooth version as well as for the Zigbee version of the SMART for Residentials 3P Flex Multicolor.

Please be aware that we don’t offer extensions for our Professional Smart for Residential Outdoor Flex Multicolor Bluetooth.

3.3.4. HOW DO MY Professional Smart for Residential BLUETOOTH LUMINAIRES RESPOND IN THE EVENT OF A POWER FAILURE?

As soon as power is restored again, the plugged-in Professional Smart for Residential Bluetooth luminaires switch to the default setting. For further information regarding the default settings see question 3.3.1. (WHAT IS THE DEFAULT SETTING OF Professional Smart for Residential BLUETOOTH LUMINAIRES?).

3.3.5. WHAT IS THE WIRELESS RANGE OF Professional Smart for Residential BLUETOOTH LUMINAIRES?

The wireless range of your Professional Smart for Residential Bluetooth luminaires depends on the used Bluetooth version:

a) Professional Smart for Residential Bluetooth luminaires in connection with the LEDVANCE Professional Smart for Residential app:
Professional Smart for Residential Bluetooth luminaires use Bluetooth Mesh if controlled by the LEDVANCE Professional Smart for Residential app. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not impaired, it can reach a range of up to 50 meters between two Professional Smart for Residential Bluetooth products. In addition, the Bluetooth Mesh signal is repeated by every Professional Smart for Residential Bluetooth product using Bluetooth Mesh that is connected to the power grid. Thereby, in general, it is possible to control Professional Smart for Residential Bluetooth luminaires using Bluetooth Mesh from a smartphone or tablet that is further away from the luminaire than 50 meters, if another Professional Smart for Residential Bluetooth product using Bluetooth Mesh is operated in between. The Professional Smart for Residential Bluetooth Outdoor Flex Multicolor can also be used outdoor within the wireless range, for example in the garden or on the terrace.

c) Professional Smart for Residential Bluetooth luminaires in connection with Apple HomeKit:
Professional Smart for Residential Bluetooth luminaires use Bluetooth Low Energy in connection with Apple HomeKit as its transmission standard. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not compromised, it can reach a range of up to 50 meters between your Apple device and a Professional Smart for Residential Bluetooth luminaire.

3.3.6. HOW CAN Professional Smart for Residential BLUETOOTH LUMINAIRES BE RESET?

Individual Professional Smart for Residential Bluetooth luminaires can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the luminaire in your Smart Home system (see FAQ section (LEDVANCE Professional Smart for Residential app or Professional Smart for Residential with Apple HomeKit)) or manually reset it by:

a) Resetting Professional Smart for Residential Bluetooth RGBW luminaires:
To reset a Professional Smart for Residential Bluetooth RGBW luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes blue, green and red as confirmation and can now be incorporated in a smart home system again.

b) Resetting Professional Smart for Residential Bluetooth Tunable White luminaires:
To reset a Professional Smart for Residential Bluetooth Tunable White luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes two times cold white and warm white as confirmation and can now be incorporated in the smart home system again.

3.3.7. HOW CAN Professional Smart for Residential BLUETOOTH LUMINAIRES BE RESET?

Individual Professional Smart for Residential Bluetooth luminaires can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the luminaire in your Smart Home system (see FAQ section (LEDVANCE Professional Smart for Residential app or Professional Smart for Residential with Apple HomeKit)) or manually reset it by:

a) Resetting Professional Smart for Residential Bluetooth RGBW luminaires:
To reset a Professional Smart for Residential Bluetooth RGBW luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes blue, green and red as confirmation and can now be incorporated in a smart home system again.

b) Resetting Professional Smart for Residential Bluetooth Tunable White luminaires:
To reset a Professional Smart for Residential Bluetooth Tunable White luminaire to factory setting, switch it ON for five seconds then OFF for five seconds five times in succession. When switched on again, the luminaire flashes two times cold white and warm white as confirmation and can now be incorporated in the smart home system again.

3.4.1. WHAT CAN I DO IF A Professional Smart for Residential BLUETOOTH LUMINAIRE IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .

a) Check if all parts are properly mounted:
1. Professional Smart for Residential OUTDOOR FLEX MULTICOLOR BLUETOOTH:
This Professional Smart for Residential Bluetooth luminaire has a specific direction in which the connector parts between the power supply and the luminaire need to be connected. The right angle and direction can be identified by the notches on both parts of the respective connection cables.

2. Professional Smart for Residential 3P FLEX MULTICOLOR, SMART FLEX EXTENSION 2P MULTICOLOR:
These Professional Smart for Residential Bluetooth luminaires have specific marks on the upper side of the ends of their connectable parts, which indicate the right direction of connection between two elements. Make sure that the marks between two connected parts are always matching each other.

b) Checking the power supply:
Please make sure that the Professional Smart for Residential Bluetooth luminaire in question has a working power supply and is switched on. The luminaire can only receive commands when the electricity/light switch is turned on.

c) Restarting:
Please switch off the power supply to the Professional Smart for Residential Bluetooth luminaire in question when connecting it and then switch it on again. The connection may take up to three minutes.

If the luminaire is still not connected please restart the LEDVANCE Professional Smart for Residential App or the Apple Home app and you should also try to restart your used smartphone or tablet.

d) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the Professional Smart for Residential product. Please try the following to reduce them:

- Reduce the distance between the Professional Smart for Residential Bluetooth product and the smartphone or tablet.

- Turn off devices that could produce additional Bluetooth signals in close proximity to the Professional Smart for Residential Bluetooth products and the smartphone or tablet.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them. Obstacles like walls may also impair the range.

e) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the home network/WiFi router as well as to the Internet. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.

f) Re-add to system:
It may help to re-add the Professional Smart for Residential Bluetooth luminaire in question to your system. For more detailed instructions on this, please check out the FAQ section 2 (LEDVANCE Professional Smart for Residential app) or the FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

g) E-mail support:

If your Professional Smart for Residential Bluetooth luminaire is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

3.4.2. WHAT CAN I DO IF MY Professional Smart for Residential BLUETOOTH LUMINAIRE IS NOT SHOWING THE COLOR CONFIGURATION THAT I SELECTED IN MY LEDVANCE Professional Smart for Residential OR APPLE HOMEKIT APP?

First check if your Professional Smart for Residential Bluetooth product is able to show the color you selected. Products with the label “Multicolor” can show RGBW colors, products labelled as “Tunable White” can show different color temperatures and products marked as “Dimmable” can only dim the light up and down. If your product is able to but still doesn’t show the right color, then this may be caused by a wrong assembly of the connectors between your Professional Smart for Residential Bluetooth luminaire and the power supply.

3.4.3. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the respective troubleshooting FAQ section 2 (LEDVANCE Professional Smart for Residential app) or the FAQ section 3 (Professional Smart for Residential with Apple HomeKit). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

4. LEDVANCE Professional Smart for Residential BLUETOOTH PLUGS

4.1.1. WHAT DO I NEED TO GET STARTED WITH Professional Smart for Residential BLUETOOTH PLUGS?

Our Professional Smart for Residential Bluetooth plugs can be controlled compatible iOS or Android smartphones or tablets via the Apple Home app or the LEDVANCE Professional Smart for Residential app, respectively; The specific requirements differ if you are using our Professional Smart for Residential Bluetooth lamps for the Bluetooth Low Energy based Apple HomeKit system or the Bluetooth Mesh based LEDVANCE Professional Smart for Residential app. Please refer to FAQ section 2 (LEDVANCE Professional Smart for Residential app) or the FAQ section 3 (Professional Smart for Residential with Apple HomeKit) for further information.

4.1.2. DO Professional Smart for Residential BLUETOOTH PLUGS HAVE TO BE ASSEMBLED?

All of our Professional Smart for Residential Bluetooth plugs are plug & play and don’t need to be assembled.

4.2.1. HOW CAN Professional Smart for Residential BLUETOOTH PLUGS BE UPDATED?

Professional Smart for Residential Bluetooth plugs can only be updated by using the LEDVANCE Professional Smart for Residential app. The respective process depends on whether you are using the Professional Smart for Residential Bluetooth plugs in the LEDVANCE Professional Smart for Residential app or in connection with Apple HomeKit. If you are using your Professional Smart for Residential Bluetooth plugs in the LEDVANCE Professional Smart for Residential app, please have a look at FAQ section 2 (LEDVANCE Professional Smart for Residential app). If you are using the Professional Smart for Residential Bluetooth plugs in connection with Apple HomeKit and you want to update them, then please have a look at FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

4.2.2. CAN I CONTROL Professional Smart for Residential BLUETOOTH PLUGS WITHOUT THE NEED TO BUY A SMART HOME BRIDGE OR GATEWAY?

Yes. Professional Smart for Residential Bluetooth plugs can be controlled directly with a compatible Android (Android 6.0 or higher) or iOS device (iOS 10 or higher) via the LEDVANCE Professional Smart for Residential app. Please note that if you are using the Professional Smart for Residential Bluetooth Plug in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .

4.2.3. HOW CAN THE Professional Smart for Residential BLUETOOTH PLUG BE CONNECTED TO A COMPATIBLE SYSTEM?

The Professional Smart for Residential Bluetooth plugs must be in pairing mode to connect them to a compatible system. The easiest way to set Professional Smart for Residential Bluetooth plugs into pairing mode is to make sure that they are reset, see question 4.3.6 (HOW CAN Professional Smart for Residential BLUETOOTH LUMINAIRES BE RESET?) and then simply connect them to electricity. If you power on a Professional Smart for Residential Bluetooth Plug for the first time it is automatically in the pairing mode for about 8 minutes. For detailed information on how to pair them with the different systems please see our FAQ section 2 (LEDVANCE Professional Smart for Residential app) or FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

4.3.1. WHAT IS THE DEFAULT STATUS OF THE Professional Smart for Residential BLUETOOTH PLUGS?

For safety reasons, our Professional Smart for Residential Bluetooth plugs will always be turned off when connected to the power grid.

4.3.2. WHICH Professional Smart for Residential BLUETOOTH PLUGS ARE OFFERED AND WHERE CAN I FIND FURTHER INFORMATION?

You will find an overview of the Professional Smart for Residential Bluetooth products here.

4.3.3. HOW DO MY Professional Smart for Residential BLUETOOTH PLUGS RESPOND IN THE EVENT OF A POWER FAILURE?

For safety reasons, our Professional Smart for Residential Bluetooth plugs will always be turned off when connected to the power grid. This means that as soon as the power is restored your Professional Smart for Residential Bluetooth plug will be off even when it was previously turned on.

4.3.4. CAN I SWITCH Professional Smart for Residential BLUETOOTH PLUGS MANUALLY ON AND OFF?

Yes. The Professional Smart for Residential Bluetooth plugs are equipped with a manual power button. The power button has a status LED which indicates the current status of the plug.

4.3.5. WHAT IS THE WIRELESS RANGE OF Professional Smart for Residential BLUETOOTH PLUGS?

The wireless range of your Professional Smart for Residential Bluetooth plugs depends on the used Bluetooth version:

a) Professional Smart for Residential Bluetooth plugs in connection with the LEDVANCE Professional Smart for Residential app:
Professional Smart for Residential Bluetooth plug use Bluetooth Mesh if controlled by the LEDVANCE Professional Smart for Residential app. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not impaired, it can reach a range of up to 50 meters between two Professional Smart for Residential Bluetooth products using Bluetooth Mesh. In addition, the Bluetooth Mesh signal is repeated by every Professional Smart for Residential Bluetooth product using Bluetooth Mesh that is connected to the power grid. Thereby, in general, it is possible to control Professional Smart for Residential Bluetooth plugs using Bluetooth Mesh from a smartphone or tablet that is further away from the plug than 50 meters, if another Professional Smart for Residential Bluetooth product using Bluetooth Mesh is operated in between.

b) Professional Smart for Residential Bluetooth plugs in connection with Apple HomeKit:
Professional Smart for Residential Bluetooth plugs use Bluetooth Low Energy in connection with Apple HomeKit as its transmission standard. This means that depending on the construction material of a building and the existence of obstacles like walls, the signal may be impaired in certain areas. As long as the Bluetooth signal is not compromised, it can reach a range of up to 50 meters between your Apple device and a Professional Smart for Residential Bluetooth plug.

4.3.6. HOW CAN Professional Smart for Residential BLUETOOTH PLUGS BE RESET?

Individual Professional Smart for Residential Bluetooth plugs can be reset to factory setting and reconfigured without the entire smart home system having to be reinstalled. Just delete the plug in your Smart Home system or manually reset it by pressing and holding the power button on the plug for at least ten seconds until you hear a clicking noise or see the status LED on the power button flashing several times.

4.4.1. WHAT CAN I DO IF A Professional Smart for Residential BLUETOOTH PLUG IS NOT WORKING?

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, you can contact our support team directly using the following link .

a) Checking the power supply:
Please make sure that the Professional Smart for Residential Bluetooth plug in question has a working power supply. The plug can only receive commands when the electricity is turned on.

b) Restarting:
Please switch off the power supply to the Professional Smart for Residential Bluetooth plug in question when connecting it and then switch it on again. The connection may take up to three minutes.

If the plug is still not connected please restart the LEDVANCE Professional Smart for Residential app or the Apple HomeKit app and your used smartphone or tablet.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the functionality of the Professional Smart for Residential product. Please try the following to reduce them:

- Reduce the distance between the Professional Smart for Residential Bluetooth product and the smartphone or tablet.

- Turn off devices that could produce additional Bluetooth signals in close proximity to the Professional Smart for Residential Bluetooth products and the smartphone or tablet.

- Surfaces that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them. Obstacles like walls may also impair the range.

d) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the home network/WiFi router as well as to the Internet. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.

e) Re-add to system:
It may help to re-add the Professional Smart for Residential Bluetooth plug in question to your system. For more detailed instructions on this, please check out the FAQ section 2 (LEDVANCE Professional Smart for Residential app) or the FAQ section 3 (Professional Smart for Residential with Apple HomeKit).

f) Checking system Troubleshooting:
For more detailed help, please check out the Troubleshooting FAQ section of the Bluetooth system you are using.

g) E-mail support:
If your Professional Smart for Residential Bluetooth plug is still not working as expected, please contact our support team directly. Our support team will be pleased to provide further assistance.

4.4.2. WHAT CAN I DO IF DEVICES CONNECTED TO THE Professional Smart for Residential BLUETOOTH PLUG DON’T SEEM TO BE TURNED OFF COMPLETELY?

For some electrical devices connected to a Professional Smart for Residential Bluetooth plug, there may be a problem where status or other LEDs of the device appear to glow after the Professional Smart for Residential Bluetooth plug is turned off. In most cases, this can be fixed by rotating the Professional Smart for Residential Bluetooth plug for 180 degrees before plugging it in the socket again.

4.4.3. WHAT CAN I DO IF MY PROBLEM IS NOT SOLVED BY THE PREVIOUS ANSWERS?

For additional help, please check out the FAQ section 2 (LEDVANCE Professional Smart for Residential app) or the FAQ section 3 (Professional Smart for Residential with Apple HomeKit). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

Professional Smart for Residential App

1. FIRST STEPS / INSTALLATION OF THE LEDVANCE Professional Smart for Residential APP AND PAIRING OF Professional Smart for Residential BLUETOOTH PRODUCTS

1) You will need a smartphone or tablet using iOS 10 or Android 6.0 or a higher version of the respective operating system (hereinafter “Mobile Device”).

2) Download the LEDVANCE Professional Smart for Residential app from the Apple App Store or Google Play™ store.

3) Install and open the LEDVANCE Professional Smart for Residential app and create an account by entering an email address and selecting a password.

4) Login to the app with your account.

Please follow these steps to pair your Professional Smart for Residential Bluetooth products by LEDVANCE:

1) Make sure the Professional Smart for Residential Bluetooth products you want to pair are properly plugged in and powered on.

2) Make sure that your Mobile Device has a network connection, either via cellular data or WiFi, and that the Bluetooth function of your Mobile Device is switched on.

3) Once you log in to the LEDVANCE Professional Smart for Residential app with your account, you will see the screen My Groups. Before adding a new product to your account, a group must be created. Tap the + ADD A GROUP button in the upper right-hand corner.

4) Select a predefined group from the list or create a new group to add your Professional Smart for Residential Bluetooth products to.

5) Once your group is created, tap the + ADD A DEVICE button.

6) Your app will search for nearby products.

If you see a plus icon (+) besides the product, tap it to proceed with pairing.

If you see a Download icon besides the product, a firmware update of the Professional Smart for Residential Bluetooth product is required before pairing it. Tap the Download icon to proceed with the update. When the firmware update is completed, you will see a plus icon (+) next to the updated product. Tap the plus icon to proceed with pairing.

Note: Your Professional Smart for Residential Bluetooth products may flash several times during the pairing process.

7) Once the Professional Smart for Residential Bluetooth product is paired, you will see a Device Added Successfully message. You can also test the Professional Smart for Residential Bluetooth product to ensure it was paired properly.

8) If the pairing is not working as described, you can find additional help at question 5.3. (I AM NOT ABLE TO ADD Professional Smart for Residential BLUETOOTH PRODUCTS TO MY Professional Smart for Residential ACCOUNT. WHAT CAN I DO TO FIX THIS?)

2. CONTROLLING Professional Smart for Residential BLUETOOTH PRODUCTS IN THE LEDVANCE Professional Smart for Residential APP

When controlling Professional Smart for Residential Bluetooth products, please always make sure that

1) Your Professional Smart for Residential Bluetooth product is paired, plugged in and powered on - see question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE LEDVANCE Professional Smart for Residential APP?) for instructions,

2) Your Professional Smart for Residential Bluetooth product is using the latest firmware – see question 3.1 (HOW CAN Professional Smart for Residential BLUETOOTH PRODUCTS BE UPDATED?),

3) Your Mobile Device has a network connection, either via cellular data or WiFi,

4) The Bluetooth function of your Mobile Device is turned on and

5) Your Mobile Device is within Bluetooth range of the Professional Smart for Residential Bluetooth product you want to control.

Note: the range depends primarily on your Mobile Device, the construction of your apartment and the amount of Professional Smart for Residential Bluetooth products installed. Obstacles like walls between Mobile Device and

When you add Professional Smart for Residential Bluetooth products, you must add them into a group - see question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE LEDVANCE Professional Smart for Residential APP?) for instructions. By doing this, you can control all Professional Smart for Residential Bluetooth products in a group at the same time.

2.2.1. Turning Professional Smart for Residential Bluetooth products on and off in a group

Find the group you would like to control under My Groups, then tap Turn On or Turn Off to control all Professional Smart for Residential Bluetooth products in the group.

2.2.2. Dimming Professional Smart for Residential Bluetooth products in a group

1) Find the group you would like to control under My Groups, then tap the device control bar on the bottom right hand side to access available controls.

2) Under GROUP CONTROLS, slide your finger across the dimming control bar to adjust the brightness level of all Professional Smart for Residential Bluetooth products in the group.

2.2.3. Changing color (RGBW) or color temperature (CCT) in a group (if available)

1) Note: the RGBW and CCT functions are only available if your Professional Smart for Residential Bluetooth product supports these functions.

2) Find the group you would like to control under My Groups, then tap the device control bar on the bottom right hand side to access available controls.

3) To change the color (RGBW): under GROUP CONTROLS, select the color control icon in the upper right hand side of the controls. Slide your finger across the color control diamond to adjust the color of all Professional Smart for Residential Bluetooth products in the group.

4) To change the color temperature: under GROUP CONTROLS, select the color temperature control icon in the upper right hand side of the controls. Slide your finger across the color temperature control diamond to adjust the color temperature of all Professional Smart for Residential Bluetooth products in the group.

When you add products, you must add them into a group - see question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE Professional Smart for Residential APP?) for instructions. However, instead of controlling all Professional Smart for Residential Bluetooth products of the entire group at the same time, you can also control each Professional Smart for Residential Bluetooth product within the group individually.

2.3.1. Turning an individual Professional Smart for Residential Bluetooth product on and off

1) Find the group in which your individual Professional Smart for Residential Bluetooth product is located under My Groups, then tap All Devices to see all available Professional Smart for Residential Bluetooth products in that group.

2) Find the individual Professional Smart for Residential Bluetooth product you would like to control. Tap Turn On or Turn Off to control each individual Professional Smart for Residential Bluetooth product.

2.3.2. Dimming an individual Professional Smart for Residential Bluetooth product

1) Find the group in which your individual Professional Smart for Residential Bluetooth product is located under My Groups, then tap All Devices to see all available Professional Smart for Residential Bluetooth products in that group.

2) Tap the device control bar on the bottom left hand side of the individual Professional Smart for Residential Bluetooth product to access available controls.

3) Slide your finger across the dimming bar to adjust the brightness of your individual Professional Smart for Residential Bluetooth product.

2.3.3. Changing color (RGBW) or color temperature (CCT) of an individual Professional Smart for Residential Bluetooth product (if available)

1) Note: the RGBW and CCT functions are only available if your Professional Smart for Residential Bluetooth product supports these functions.

2) Find the group in which your individual Professional Smart for Residential Bluetooth product is located under My Groups, then tap All Devices to see all available Professional Smart for Residential Bluetooth products in that group.

3) Tap the device control bar on the bottom left hand side of the individual Professional Smart for Residential Bluetooth product to access available controls.

4) To change the color (RGBW): select the color control icon in the upper right hand side of the controls. Slide your finger across the color control diamond to adjust the color.

5) To change the color temperature (CCT): select the color temperature control icon in the upper right hand side of the controls. Slide your finger across the color temperature control diamond to adjust the color temperature.

3. UPDATES, MOVING/DELETING/RENAMING Professional Smart for Residential BLUETOOTH PRODUCTS

Update the firmware of your Professional Smart for Residential Bluetooth products to ensure proper performance of your Professional Smart for Residential Bluetooth products and accessories. Observe the following instructions to check for updates:

1) Within the LEDVANCE Professional Smart for Residential app, open the menu by tapping the three horizontal lines in the upper left corner, then tap on Firmware Update.

2) You will see all connected Professional Smart for Residential Bluetooth products listed. To check for updates, tap a specific Professional Smart for Residential Bluetooth product from the list.

3) If an update is available, it will begin automatically. Your Professional Smart for Residential Bluetooth products may blink to indicate the update has been successful.

1) Find the group in which your individual Professional Smart for Residential Bluetooth product is located under My Groups, then tap All Devices to see all available Professional Smart for Residential Bluetooth products in that group.

2) Select the product you want to move. Enter the product menu by tapping on the three dots in the upper right hand corner. Select Move Device and then select the group you want to move the Professional Smart for Residential Bluetooth product to.

1) To delete a Professional Smart for Residential Bluetooth Product from your account, make sure the Professional Smart for Residential Bluetooth product is powered on and connected to your Mobile Device.

2) Find the group in which your individual Professional Smart for Residential Bluetooth product is located under My Groups, then tap All Devices to see all available Professional Smart for Residential Bluetooth products in that group.

3) Select the product you want to delete. Enter the product menu by tapping on the three dots in the upper right hand corner. Select Delete Device and confirm that you really want to delete the Professional Smart for Residential Bluetooth product. Note: this process will reset the Professional Smart for Residential Bluetooth product to factory setting.

You can rename your Professional Smart for Residential Bluetooth products and the groups they are in by following the instructions below.

3.4.1. Renaming a group

1) From the main screen, tap All Devices under the group you would like to change.

2) Select the three vertical dots in the upper right hand corner and select Rename Group.

3) Rename your group as desired and click SAVE.

3.4.2. Renaming an individual Professional Smart for Residential Bluetooth product

1) From the main screen, tap All Devices under the group your Professional Smart for Residential Bluetooth product is located in.

2) Select the Professional Smart for Residential Bluetooth product you would like to edit the name of.

3) Select the three vertical dots in the upper right hand corner and tap Rename Device.

4) Rename your Professional Smart for Residential Bluetooth product as desired and click SAVE.

4. CONTROL Professional Smart for Residential BLUETOOTH PRODUCTS VIA VOICE ASSISTANTS

1) To get started you will need:

• a Mobile Device with iOS 10 or Android 6.0 or a higher version of the respective operating system

• a Professional Smart for Residential Bluetooth product

• a network connection (either via cellular data or WiFi)

• the LEDVANCE Professional Smart for Residential app and the Alexa app and

• and optional a smart speaker compatible with Amazon Alexa (e.g. Amazon Echo, Amazon Echo Dot).

2) Download, install and open the LEDVANCE Professional Smart for Residential app and create an account – see question 1.1 (HOW DO I INSTALL THE LEDVANCE Professional Smart for Residential APP?) for instructions.

3) Download the Alexa app from the Apple App Store or the Google Play™ store and create an account.

4) With your Alexa and LEDVANCE Professional Smart for Residential app accounts created, proceed into the Alexa app.

5) Tap the menu icon in the upper left-hand corner, then tap Skills & Games.

6) Search for the LEDVANCE Professional Smart for Residential Skill, then tap Enable.

7) You will be required to enter your LEDVANCE Professional Smart for Residential app login credentials to link your accounts.

8) To use the Professional Smart for Residential Bluetooth products with Amazon Alexa, make sure that the General Requirements of section 2.1 (GENERAL REQUIREMENTS) are fulfilled.

9) Once finished, start a new search for devices in the Alexa App. When your Professional Professional Smart for Residential Bluetooth products are discovered, you are able to use Amazon Alexa voice commands and the functions of the Alexa app to control your Professional Smart for Residential Bluetooth products.

5. TROUBLESHOOTING ON Professional Smart for Residential BLUETOOTH PRODUCTS IN THE LEDVANCE Professional Smart for Residential APP

1) Make sure that the General Requirements of section 2.1 are fulfilled.

2) Within the LEDVANCE Professional Smart for Residential app, open the menu by tapping the three horizontal lines in the upper left corner and tap the refresh button behind Network Status. This will restart the Bluetooth connection between your Professional Smart for Residential Bluetooth products and your Mobile Device.

3) Ensure that your Mobile Device has a network connection, either via cellular data or WiFi, to control your Professional Smart for Residential Bluetooth products.

4) Try closing the LEDVANCE Professional Smart for Residential app and then reopening it to reestablish a network connection.

5) Professional Smart for Residential Bluetooth products use Bluetooth Mesh technology to extend the range of control. However, if you are too far away, connection won’t be established. Try moving closer to the product, remove obstacles or add additional Professional Smart for Residential Bluetooth products and accessories across your home to extend the range of control.

6) Check your Professional Smart for Residential Bluetooth products for firmware updates - see question 3.1 (HOW CAN Professional Smart for Residential BLUETOOTH PRODUCTS BE UPDATED?). These updates help ensure you are running the latest firmware version on your Professional Smart for Residential Bluetooth products for proper performance.

7) If the above methods don’t work, you may need to remove the product from your setup – see question 3.3 (HOW CAN Professional Smart for Residential BLUETOOTH PRODUCTS BE DELETED FROM THE LEDVANCE Professional Smart for Residential APP?) – and re-pair it to the app - see question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE LEDVANCE Professional Smart for Residential APP?).

1) Make sure that the General Requirements of section 2.1 are fulfilled.

2) Ensure that you have a strong cell signal on your Mobile Device or that you are connected to WiFi with your Mobile Device.

3) Try closing the LEDVANCE Professional Smart for Residential app and then reopening it to re-establish a network connection.

4) If you have installed the LEDVANCE Professional Smart for Residential app on more than one of your Mobile Devices, make sure you close the LEDVANCE Professional Smart for Residential app on the Mobile Devices you are not currently using.

5) If the above methods don’t work, you may need to remove the product from your setup – see question 3.3 (HOW CAN Professional Smart for Residential BLUETOOTH PRODUCTS BE DELETED FROM THE LEDVANCE Professional Smart for Residential APP?) – and re-pair it to the app - see question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE LEDVANCE Professional Smart for Residential APP?).

1) Make sure that you follow the steps in question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE LEDVANCE Professional Smart for Residential APP?) and that the General Requirements of section 2.1 are fulfilled.

2) Restart the LEDVANCE Professional Smart for Residential app and shortly separate the Professional Smart for Residential Bluetooth product from the power supply (power cycle) before you try to add the Professional Smart for Residential Bluetooth product again.

3) Reduce the distance between the Professional Smart for Residential Bluetooth product and your Mobile Device.

4) Make sure on there is no other Mobile Device logged in to your LEDVANCE Professional Smart for Residential account.

5) Turn off Bluetooth devices in the range of your Professional Smart for Residential device.

6) Reset the Professional Smart for Residential Bluetooth product to factory setting as follows: power cycle the Professional Smart for Residential Bluetooth product 5 times in a row for 3-5 seconds each.

6. GENERAL QUESTIONS REGARDING FUNCTIONS AND USE OF THE LEDVANCE Professional Smart for Residential APP

Currently, you can only have one email address associated with an account. However, you can sign into your account from multiple devices at the same time.

Currently, external control away from home (e.g. from work) is only possible via the Amazon Alexa app. For information how to connect with Amazon Alexa see question 4.1 (HOW DO I CONNECT MY LEDVANCE Professional Smart for Residential APP WITH AMAZON ALEXA?).

Note: to control your Professional Smart for Residential Bluetooth products externally, the following requirements have to be met:

1. You need a Mobile Device with the LEDVANCE Professional Smart for Residential app installed that is located at your home and which fulfills all General Requirements of section 2.1, in particular:

- the Mobile Device must have a functioning internet connection,

- the Mobile Device must be connected to your Professional Smart for Residential Bluetooth products - see question 1.2 (HOW DO I PAIR MY Professional Smart for Residential BLUETOOTH PRODUCTS WITH THE LEDVANCE Professional Smart for Residential APP?) for instructions and

- the Bluetooth function of your Mobile Device must be turned on and your Mobile Device must be within Bluetooth range of the Professional Smart for Residential Bluetooth product you want to control.

2. You need a second Mobile Device at your external location to control your Professional Smart for Residential Bluetooth products via the Amazon Alexa app - see question 4.1 (HOW DO I CONNECT MY LEDVANCE Professional Smart for Residential APP WITH AMAZON ALEXA?).

Currently, within the LEDVANCE Professional Smart for Residential app, scheduling for Professional Smart for Residential Bluetooth products is not available.

However, the Amazon Alexa app offers scheduling features. For information how to connect Amazon Alexa see question 4.1 (HOW DO I CONNECT MY LEDVANCE Professional Smart for Residential APP WITH AMAZON ALEXA?).

Note: the use of scheduling from an external location is only possible under the requirements specified in question 6.2 (CAN I CONTROL MY Professional Smart for Residential BLUETOOTH PRODUCTS WHEN I’M AWAY FROM HOME?).

1. Delete your Professional Smart for Residential Bluetooth products in the LEDVANCE Professional Smart for Residential app, see question 3.3 (HOW CAN Professional Smart for Residential BLUETOOTH PRODUCTS BE DELETED FROM THE LEDVANCE Professional Smart for Residential APP?) or set them to factory new, by switching them 5 times ON for 3 seconds and OFF for 3 seconds .

2. If not already installed, download and open the LEDVANCE Professional Smart for Residential app on your iOS smartphone or tablet (iOS 10 or higher).

3. Navigate to the firmware update section of the LEDVANCE Professional Smart for Residential app.

4. Click on the ‘Change to HomeKit’ button of the device that you want to update to Apple HomeKit compatible firmware and confirm your selection by pressing the ‘OK’ button.

5. The update will be performed automatically. After the update is done, your Professional Smart for Residential Bluetooth product is ready to be added to your Apple HomeKit system.

Professional Smart for Residential with Apple Homekit

1. FIRST STEPS / COMMISSIONING SMART for Residentials BLUETOOTH PRODUCTS IN AN APPLE HOMEKIT SYSTEM

To operate Professional Smart for Residential Bluetooth products in conjunction with an Apple HomeKit system you need:

- An iPad/iPhone/iPod Touch with iOS 10 or higher (make sure you are using the latest iOS version in order to avoid problems).

- The Apple Home App (installed by default from iOS 10 on the Apple devices mentioned above).

- One or more Professional Smart for Residential Bluetooth products (indicated by a Bluetooth label on the packaging or the ‘Works with Apple HomeKit’ branding).

Please note that if you are using the Professional Smart for Residential Bluetooth products in connection with Apple HomeKit some features like automation or remote access, might require in addition an iPad, Apple TV or HomePod. For more information on that please refer to the Apple support page .

To add a Professional Smart for Residential Bluetooth product to your HomeKit system, please follow these steps:

1. Connect your Professional Smart for Residential Bluetooth product to power supply do not disconnect them from the power supply while adding.

2. Open the Home App.

3. Click on the ‘+’-sign and then on Add Accessory.

4. Scan the QR-Code delivered with your Professional Smart for Residential Bluetooth product (you find it on the leaflet).

5. Select your Professional Smart for Residential Bluetooth product from the device list.

6. Optional: Name your Professional Smart for Residential Bluetooth product and allocate it to a room.

Note: If your Professional Smart for Residential Bluetooth product has been updated to LEDVANCE Professional Smart for Residential app compatible firmware (Bluetooth Mesh firmware), you will have to update your product to Apple HomeKit compatible firmware. For how to update the firmware of your Professional Smart for Residential Bluetooth device back to Apple HomeKit compatible firmware, please refer to FAQ section 2 (LEDVANCE Professional Smart for Residential App).

The Apple support page provides detailed information about the HomeKit system.

2. USING AND OPERATING Professional Smart for Residential BLUETOOTH PRODUCTS IN AN APPLE HOMEKIT SYSTEM

Please follow these steps to update the Apple HomeKit compatible firmware of your Professional Smart for Residential Bluetooth products:

1. Turn on your Professional Smart for Residential Bluetooth products and do not disconnect them from the power supply while updating.

2. Connect your Professional Smart for Residential Bluetooth product to your Apple Home app – see question 1.2 (HOW DO I ADD A Professional Smart for Residential BLUETOOTH PRODUCT TO MY HOMEKIT SYSTEM?).

3. Download and open the LEDVANCE Professional Smart for Residential App on your iOS mobile device.

4. Click on the FIRMWARE UPDATE ONLY button on the bottom of the login screen of the LEDVANCE Professional Smart for Residential app. You will see all Professional Smart for Residential Bluetooth products listed that are in Bluetooth range of your mobile device or connected to your Apple Home app (devices need to be reachable).

5. To check for updates of the Apple HomeKit firmware of your Professional Smart for Residential Bluetooth device, press the Check for Update button next to the desired device. If there are firmware updates available, they will start automatically. Keep the LEDVANCE Professional Smart for Residential app open until the firmware update is completed.

Individual Professional Smart for Residential Bluetooth products can be reset to factory setting (delivery status) and reconfigured without the entire Apple HomeKit system having to be reinstalled. Just delete the powered and connected Professional Smart for Residential Bluetooth product in your Apple HomeKit system (see Apple support page ) or check out FAQ section 1 (Professional Smart for Residential Bluetooth products) for instructions for hardware reset of your specific Professional Smart for Residential Bluetooth product.

There is no limitation of Professional Smart for Residential Bluetooth products that can be paired with the Apple HomeKit system. However, as the Apple HomeKit system uses Bluetooth Low Energy as their communication standard, there are some technicalities that can affect the performance in highly scaled systems. Detailed information on this topic can be found in FAQ section 1 (Professional Smart for Residential Bluetooth products).

For the best possible performance of your Apple HomeKit system, we recommend keeping the Professional Smart for Residential Bluetooth products always connected to the powersupply and to avoid group commands that include a large number of connected devices.

Specific answers to questions about using products in the Apple HomeKit system are available at the Apple support page .

3. GENERAL QUESTIONS ON Professional Smart for Residential BLUETOOTH PRODUCTS

All product specific questions about Professional Smart for Residential Bluetooth products, including topics like range, response after power failures or other helpful information, can be found in FAQ section 1 (Professional Smart for Residential Bluetooth products).

Only the Professional Smart for Residential Bluetooth products can be used with Apple HomeKit. The Professional Smart for Residential Bluetooth products are easy to recognize by a Bluetooth label on the packaging or by the branding “Works with Apple HomeKit”. Please note that these products are designed exclusively for Bluetooth systems like our LEDVANCE Professional Smart for Residential app or the Apple HomeKit system and therefore are not compatible with our Professional Smart for Residential Zigbee products. This restriction applies in both directions. You can find an overview of the Professional Smart for Residential Bluetooth products here .

4. TROUBLESHOOTING ON Professional Smart for Residential BLUETOOTH PRODUCTS IN THE APPLE HOMEKIT SYSTEM

Work through the following checklist to exclude common error sources. If you still have not been able to resolve the error yourself, have a look at FAQ section 1 (Professional Smart for Residential Bluetooth Products) or contact our support team directly.

a) Checking the power supply:
Please make sure that the Professional Smart for Residential Bluetooth product in question has a working power supply. The Professional Smart for Residential Bluetooth product can only receive commands when the electricity is turned on.

b) Restarting:
Please first switch off the power supply to the Professional Smart for Residential Bluetooth product in question for several seconds when connecting it and then switch it on again. The reconnection may take up to three minutes. If the Professional Smart for Residential Bluetooth product is still not connected please restart the Apple Home app and your used smartphone or tablet.

c) Reducing of interference factors:
There are various external circumstances that could disrupt the communication and functionality of the Professional Smart for Residential product. Please try the following to reduce them:

- Reduce the distance between the Professional Smart for Residential product and the smartphone or tablet.

- Turn off devices that produce additional Bluetooth signals in close proximity to the Professional Smart for Residential products and the smartphone or tablet.

- Surfaces or obstacles that are made of electrically conductive materials might have a negative influence on the Bluetooth signal. Please try to remove them.

d) Checking Internet and WiFi connections:
Please make sure the smartphone or tablet you are using has a working connection to the internet via the home network/WiFi router or mobile data. If your smartphone or tablet won’t connect to the WiFi router, a restart of the router might help to fix the problem.

e) Re-add to system:
It may help to re-add the Professional Smart for Residential Bluetooth product in question to your system. Please follow the instructions provided in question 1.2. (HOW DO I ADD A Professional Smart for Residential BLUETOOTH PRODUCT TO MY HOMEKIT SYSTEM?).

f) E-mail support:
If your Professional Smart for Residential Bluetooth product is still not working as expected, please contact our support team directly. Our support team will be pleased to provide you further assistance.

For additional help, please check out the FAQ section 1 (Professional Smart for Residential Bluetooth Products). If your question is still not answered, please contact our support team directly. Our support team will be pleased to provide further assistance.

Professional Smart for Residential Support

Do you have problems with one of our Professional Smart for Residential products? We are happy to help you.

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